Refund policy

Return & Refund Policy

Last updated: [Change Date]

At The Toy Cart, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • You must provide a receipt or proof of purchase.

  • Certain items such as discounted or clearance products may not be eligible.

To start a return, please contact us at:
📩 [Your Email]
📞 [Your Phone Number]

2. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.

  • If approved, your refund will be issued to your original payment method.

  • Refunds may take 3–7 business days to appear in your account, depending on your bank or payment provider.

  • Shipping costs are non-refundable.

3. Exchanges

You may exchange an item for:

  • A different model

  • A different color

  • A replacement for damaged or faulty products

Exchanges are subject to stock availability.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product:

  • Contact us within 48 hours of delivery

  • Provide unboxing video or photos as proof
    We will arrange a free replacement or refund.

5. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse

  • Items without packaging

  • Discounted or clearance sale items

  • Gift cards or digital products

6. Cancellation Policy

Orders can be cancelled within 2 hours of placing the order.
After that, cancellation may not be possible if the order is already processed.

7. Contact Us

If you have any questions about our Return and Refund Policy, please reach out:

📧 [Your Email]
📞 [Your Phone Number]
📍 [Your Business Address]